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  #21  
Old 06-22-2013, 10:20 PM
Brad R Brad R is offline
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I haven't looked at the traceroute, but one of the Level 2 guys told me that we are being routed through Regina. (I was losing sat connection during the phone call, and it turns out there was a storm moving through Regina.)
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4G Fixed Wireless Formerly Echostar 17 "Jupiter"; Rogers Rocket Hub; Everus 3.5 GHz Wireless; Telesat Kazam plan; HughesNet Ku.
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  #22  
Old 06-22-2013, 11:43 PM
buttitchi buttitchi is offline
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So then maybe a Telesat gateway NOC that is used for the other birds? Throw in a new large dish and some dedicated Hughesnet servers.

I never looked into who was running the Echostar17 Canada gateways for Canadas bandwidth traffic.
So since Telesat is the go to satellite control company for Internet in Canada.....
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Last edited by buttitchi : 06-22-2013 at 11:48 PM.
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  #23  
Old 06-24-2013, 10:30 AM
Brad R Brad R is offline
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In today's phone call to Level 2, another tech support rep repeated that they're having "issues" with beam 15, and they are doing some maintenance at the end of the month to correct them. I confirmed that this maintenance will be completed by July 1, so I will still have time to do some testing before the 30-day trial period is up.

Once this weekend I did a speed test and got 30 Kbps -- slower than dial-up. I'm beginning to wish I had just reactivated our old Kazam dish (now in pieces on the ground).
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4G Fixed Wireless Formerly Echostar 17 "Jupiter"; Rogers Rocket Hub; Everus 3.5 GHz Wireless; Telesat Kazam plan; HughesNet Ku.
A computer without Windows is like a chocolate cake without mustard. http://www.goodbyemicrosoft.net
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  #24  
Old 06-26-2013, 03:01 PM
Brad R Brad R is offline
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In this morning's 48-hours-later call, I was told that they'd be doing maintenance today, and that speeds should improve after today -- call back tomorrow if speeds haven't improved.

It's 2:55 pm, and I'm thinking the maintenance may be done:

:::.. Internet Speed Test Result Details ..:::
Download Connection Speed:: 5226 Kbps or 5.2 Mbps
Download Speed Test Size:: 10.8 MB or 11072 kB or 11337728 bytes
Download Binary File Transfer Speed:: 653 kB/s
Upload Connection Speed:: 602 Kbps or 0.6 Mbps
Upload Speed Test Size:: 416 kB or 425984 bytes
Upload Binary File Transfer Speed:: 75 kB/s
Timed:: Download: 17.355 seconds | Upload: 5.661 seconds
Tested At:: http://TestMy.net Version 13
Test Time:: 2013-06-26 14:55:52 Local Time
Location:: Pefferlaw, ON CA >> Destination:: Dallas, TX US
Validation:: http://testmy.net/db/xVRkFTg.qjZfblk
TiP Measurement Summary (Download):: Min 2.83 Mbps | Middle Avg 5.21 Mbps | Max 6.52 Mbps | 47% Variance
TiP Data Points:: 6.52 Mbps, 5.15 Mbps, 5.15 Mbps, 5.22 Mbps, 5.23 Mbps, 5.18 Mbps, 5.17 Mbps, 5.17 Mbps, 5.18 Mbps, 5.09 Mbps, 5.18 Mbps, 5.28 Mbps, 4.76 Mbps, 4.74 Mbps, 6.52 Mbps, 5.21 Mbps, 5.24 Mbps, 5.14 Mbps, 2.83 Mbps
More Stats:: http://testmy.net/quickstats/Brad R http://testmy.net/compID/1908495997877
User Agent:: Opera/9.80 (X11; Linux i686; U; en) Presto/2.10.229 Version/11.64 [!]

This is the best daytime (during the work day) speed we have ever achieved. It certainly beats the 80 to 100 Kbps we've been getting most days this week. I'll be doing more tests tonight, with my fingers optimistically crossed.
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4G Fixed Wireless Formerly Echostar 17 "Jupiter"; Rogers Rocket Hub; Everus 3.5 GHz Wireless; Telesat Kazam plan; HughesNet Ku.
A computer without Windows is like a chocolate cake without mustard. http://www.goodbyemicrosoft.net
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  #25  
Old 06-27-2013, 05:02 PM
dave_ca dave_ca is offline
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Hi Brad,

The speeds you are now getting is what I get and have been getting all along. The only time I see drop outs in speed is when the weather is bad - for a satellite service, it has worked pretty good for me. I hope this continues for you as well.
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  #26  
Old 06-28-2013, 08:16 AM
Brad R Brad R is offline
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I don't know what they fixed at their end, but since the 26th speeds have been much better in the daytime and evening, and more consistent. Here are my last 20 testmy.net results (all times Eastern):

Code:
Fri Jun 28 2013 @ 6:56:29 am     5.35 Mbps DN  243 Kbps  UP
Thu Jun 27 2013 @ 7:48:07 pm     4.59 Mbps DN  317 Kbps  UP
Thu Jun 27 2013 @ 4:05:23 pm     3.51 Mbps DN  348 Kbps  UP
Thu Jun 27 2013 @ 12:00:16 pm    3.83 Mbps DN  291 Kbps  UP
Thu Jun 27 2013 @ 6:27:10 am     5.26 Mbps DN  307 Kbps  UP
Wed Jun 26 2013 @ 10:12:33 pm    92 Kbps   DN  133 Kbps  UP
Wed Jun 26 2013 @ 9:14:05 pm     272 Kbps  DN  83 Kbps   UP
Wed Jun 26 2013 @ 5:20:27 pm     5.9 Mbps  DN  362 Kbps  UP
Wed Jun 26 2013 @ 2:55:32 pm     5.23 Mbps DN  602 Kbps  UP
Wed Jun 26 2013 @ 9:39:38 am     1.07 Mbps DN  387 Kbps  UP
Wed Jun 26 2013 @ 7:00:49 am     4.83 Mbps DN  138 Kbps  UP
Wed Jun 26 2013 @ 1:00:55 am     137 Kbps  DN  88 Kbps   UP
Tue Jun 25 2013 @ 11:15:34 pm    87 Kbps   DN  68 Kbps   UP
Tue Jun 25 2013 @ 8:52:50 pm     73 Kbps   DN  51 Kbps   UP
Tue Jun 25 2013 @ 6:47:09 pm     83 Kbps   DN  74 Kbps   UP
Tue Jun 25 2013 @ 4:39:31 pm     105 Kbps  DN  72 Kbps   UP
Tue Jun 25 2013 @ 4:32:30 pm     80 Kbps   DN  25 Kbps   UP
Tue Jun 25 2013 @ 3:20:11 pm     1.73 Mbps DN  410 Kbps  UP
Tue Jun 25 2013 @ 6:59:31 am     2.04 Mbps DN  346 Kbps  UP
Mon Jun 24 2013 @ 7:41:05 pm     85 Kbps   DN  72 Kbps   UP
__________________
4G Fixed Wireless Formerly Echostar 17 "Jupiter"; Rogers Rocket Hub; Everus 3.5 GHz Wireless; Telesat Kazam plan; HughesNet Ku.
A computer without Windows is like a chocolate cake without mustard. http://www.goodbyemicrosoft.net
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  #27  
Old 07-01-2013, 11:26 AM
Brad R Brad R is offline
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Well, except for a hiccup Friday afternoon and evening, testmy.net speeds have been consistently above 2.5 Mbps:

Code:
Mon Jul 01 2013 @ 6:48:51 am     5.38 Mbps DN  366 Kbps  UP
Sun Jun 30 2013 @ 4:07:49 pm     3.15 Mbps DN  382 Kbps  UP
Sun Jun 30 2013 @ 11:41:56 am    4.76 Mbps DN  395 Kbps  UP
Sun Jun 30 2013 @ 6:46:55 am     5.32 Mbps DN  359 Kbps  UP
Sat Jun 29 2013 @ 3:30:11 pm     2.63 Mbps DN  275 Kbps  UP
Sat Jun 29 2013 @ 11:38:33 am    4.58 Mbps DN  407 Kbps  UP
Sat Jun 29 2013 @ 6:06:14 am     5.3 Mbps  DN  387 Kbps  UP
Fri Jun 28 2013 @ 10:45:07 pm    402 Kbps  DN  120 Kbps  UP
Fri Jun 28 2013 @ 3:22:56 pm     227 Kbps  DN  301 Kbps  UP
I know there's only one evening test in there, but we are mostly online during the day, so that's not as crucial. Whatever they did on the 26th, it seems to have solved the problem on beam U15.

Naturally, I'm going to keep testing all this week. If they can continue to deliver this performance, we'll accept the service at the end of the 30 days. It's slower than we're used to, but I find that I'm falling back into my old satellite habits easily enough.

One thing we must do this week is try Skype.
__________________
4G Fixed Wireless Formerly Echostar 17 "Jupiter"; Rogers Rocket Hub; Everus 3.5 GHz Wireless; Telesat Kazam plan; HughesNet Ku.
A computer without Windows is like a chocolate cake without mustard. http://www.goodbyemicrosoft.net
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  #28  
Old 07-11-2013, 08:52 AM
Brad R Brad R is offline
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Well, our 30 days are up, and we're keeping the satellite service.

With the exception of yesterday, we're still getting good speeds overnight and daytime, and really crap speeds in the evening. Yesterday we also got crap speeds in the midafternoon for some reason, but I retested and the speed improved.

The ratio of good to bad seems worse on the Jupiter satellite -- evenings are typically 1/20 or less of our overnight and morning speeds. As I vaguely recall, on the old Kazam (Telesat) package evening speeds were more like 1/3 of our peak speed. But I have to remember that that was 1/3 of 512 Kbps, and now we're getting 1/20 of 5 Mbps, so not that bad in comparison. But I'm still wondering why the speed drops off so dramatically in the evenings on Jupiter.

Code:
Thu Jul 11 2013 @ 8:24:12 am     4.67 Mbps DN  392 Kbps  UP
Wed Jul 10 2013 @ 3:04:40 pm     1.66 Mbps DN  256 Kbps  UP
Wed Jul 10 2013 @ 2:53:12 pm     196 Kbps  DN  312 Kbps  UP
Wed Jul 10 2013 @ 2:48:53 pm     194 Kbps  DN  157 Kbps  UP
Wed Jul 10 2013 @ 6:59:08 am     5.11 Mbps DN  174 Kbps  UP
Tue Jul 09 2013 @ 9:01:58 pm     149 Kbps  DN  114 Kbps  UP
Tue Jul 09 2013 @ 7:25:30 am     5.13 Mbps DN  262 Kbps  UP
Mon Jul 08 2013 @ 12:48:33 pm    1.25 Mbps DN  221 Kbps  UP
Mon Jul 08 2013 @ 6:55:57 am     5.51 Mbps DN  582 Kbps  UP
Sun Jul 07 2013 @ 7:52:08 pm     154 Kbps  DN  131 Kbps  UP
Sat Jul 06 2013 @ 10:53:33 am    4.55 Mbps DN  217 Kbps  UP
Fri Jul 05 2013 @ 7:33:39 am     5.5 Mbps  DN  373 Kbps  UP
Thu Jul 04 2013 @ 11:49:02 am    5.46 Mbps DN  473 Kbps  UP
Wed Jul 03 2013 @ 9:55:13 pm     97 Kbps   DN  62 Kbps   UP
Wed Jul 03 2013 @ 9:33:24 pm     113 Kbps  DN  78 Kbps   UP
Wed Jul 03 2013 @ 4:10:05 pm     3.79 Mbps DN  447 Kbps  UP
Wed Jul 03 2013 @ 12:03:24 pm    1.01 Mbps DN  389 Kbps  UP
Tue Jul 02 2013 @ 1:31:08 pm     1.36 Mbps DN  316 Kbps  UP
Tue Jul 02 2013 @ 5:00:25 am     5.98 Mbps DN  552 Kbps  UP
Mon Jul 01 2013 @ 10:18:57 pm    1.68 Mbps DN  89 Kbps   UP
Mon Jul 01 2013 @ 4:36:00 pm     4.48 Mbps DN  231 Kbps  UP
Mon Jul 01 2013 @ 11:40:35 am    2.98 Mbps DN  255 Kbps  UP
One thing that one of the tech reps told me is that certain patterns of usage -- e.g. bittorrent -- will trigger an automatic throttle. Supposedly this is detected by the number of ports simultaneously open. We're not using bittorrent, but I wonder if we are using some other web application that triggers this. This does not explain the regular evening slowdown, but it might explain the peculiar slowdown yesterday afternoon. Of course, this is all controlled by HughesNet, and even the Level 2 Xplornet reps don't know the technical details. Someday I may have to conduct some systematic tests to probe the boundaries of the system -- maybe setting my browser to simultaneously download 100 images, that kind of thing.

On the bright side, we've discovered that our bitcoin app (MultiBit) seems to work better on this than on Rogers. And HughesNet has the 2 to 7 am "no limit" window, which will be perfect for me to download Linux ISOs -- and at 5 Mbps, I can download a 700 MB image in about 20 minutes.

We haven't tried Skype yet. I predict it will be acceptable during the day, and unusable in the evening.
__________________
4G Fixed Wireless Formerly Echostar 17 "Jupiter"; Rogers Rocket Hub; Everus 3.5 GHz Wireless; Telesat Kazam plan; HughesNet Ku.
A computer without Windows is like a chocolate cake without mustard. http://www.goodbyemicrosoft.net
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  #29  
Old 07-17-2013, 06:00 PM
Brad R Brad R is offline
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Well, speeds have gone to crap again.

Code:
Wed Jul 17 2013 @ 5:10:43 pm     83 Kbps   DN  76 Kbps   UP
Wed Jul 17 2013 @ 12:31:45 pm    167 Kbps  DN  145 Kbps  UP
Wed Jul 17 2013 @ 10:54:42 am    155 Kbps  DN  78 Kbps   UP
Wed Jul 17 2013 @ 10:45:03 am    107 Kbps  DN  245 Kbps  UP
Wed Jul 17 2013 @ 10:36:16 am    144 Kbps  DN  66 Kbps   UP
Wed Jul 17 2013 @ 10:34:36 am    108 Kbps  DN  74 Kbps   UP
Wed Jul 17 2013 @ 10:27:10 am    230 Kbps  DN  135 Kbps  UP
Wed Jul 17 2013 @ 10:22:41 am    252 Kbps  DN  168 Kbps  UP
Wed Jul 17 2013 @ 10:21:14 am    169 Kbps  DN  79 Kbps   UP
Tue Jul 16 2013 @ 5:49:43 pm     197 Kbps  DN  90 Kbps   UP
Tue Jul 16 2013 @ 5:48:41 pm     242 Kbps  DN  110 Kbps  UP
Tue Jul 16 2013 @ 12:50:35 pm    1.2 Mbps  DN  370 Kbps  UP
Tue Jul 16 2013 @ 12:37:14 pm    538 Kbps  DN  166 Kbps  UP
Mon Jul 15 2013 @ 4:17:12 pm     249 Kbps  DN  146 Kbps  UP
Mon Jul 15 2013 @ 4:12:35 pm     282 Kbps  DN  130 Kbps  UP
Mon Jul 15 2013 @ 11:04:44 am    2.18 Mbps DN  277 Kbps  UP
Mon Jul 15 2013 @ 9:39:29 am     671 Kbps  DN  239 Kbps  UP
Sun Jul 14 2013 @ 9:56:05 pm     124 Kbps  DN  29 Kbps   UP
Sun Jul 14 2013 @ 9:53:27 pm     73 Kbps   DN  57 Kbps   UP
Sun Jul 14 2013 @ 11:02:33 am    421 Kbps  DN  165 Kbps  UP
Sun Jul 14 2013 @ 11:01:14 am    255 Kbps  DN  105 Kbps  UP
Sat Jul 13 2013 @ 6:38:08 pm     546 Kbps  DN  106 Kbps  UP
Sat Jul 13 2013 @ 5:50:42 am     5.34 Mbps DN  358 Kbps  UP
Fri Jul 12 2013 @ 12:19:41 pm    3.94 Mbps DN  288 Kbps  UP
(I did a lot of tests this morning while I was on the phone with tech support.)

Decent speeds on the 12th and 13th, and then kaboom! Slow morning, afternoon, and night. (I need to do some more 6 am tests.) If I were a suspicious sort, I'd wonder why this happened two days after our 30-day trial period expired.

But, the fact that this was also happening during our trial period makes me think it's a real problem. I spent 40 minutes on the phone with them today -- this time I wanted to call them while the problem was occurring -- and the Level 2 guy admitted that they're having capacity problems with beam 15. (Heavy demand from Ontario...what a surprise.) Supposedly they're working on another server software upgrade to improve matters. At this point, I can only wait and hope, keep doing speed tests, and maybe nag them every week or two.
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4G Fixed Wireless Formerly Echostar 17 "Jupiter"; Rogers Rocket Hub; Everus 3.5 GHz Wireless; Telesat Kazam plan; HughesNet Ku.
A computer without Windows is like a chocolate cake without mustard. http://www.goodbyemicrosoft.net
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  #30  
Old 07-17-2013, 07:25 PM
dave_ca dave_ca is offline
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I am dissapointed to hear that the beam is already congested to the point of poor performance. I hope that does not happen here.
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