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  #1  
Old 06-11-2013, 05:31 PM
Brad R Brad R is offline
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Join Date: Apr 2007
Location: Ontario
Posts: 606
Default I'm baaaack....

Heaven help me, I've signed up again with Xplornet, for their 4G satellite service.

Suffice it to say that Rogers really pissed me off, so much so that my wife and I decided we'd be better off with satellite Internet -- with all its shortcomings -- than with cellular Internet. (I'll post on that in the Rogers category.)

This is a new install, so we have 30 days to change our minds, if we really can't stand the service. But we had satellite for 4 years, so we're used to it and know what to expect.
__________________
4G Fixed Wireless Formerly Echostar 17 "Jupiter"; Rogers Rocket Hub; Everus 3.5 GHz Wireless; Telesat Kazam plan; HughesNet Ku.
A computer without Windows is like a chocolate cake without mustard. http://www.goodbyemicrosoft.net
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  #2  
Old 06-11-2013, 09:12 PM
Killdozer99 Killdozer99 is offline
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What did Rogers do to piss you off that much, to go back to xplornet satellite??? They would really really have to push my buttons quite far before I would ever go back to xplornet satellite.....even then I would probably just switch to Bell cellular internet.
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  #3  
Old 06-12-2013, 09:20 AM
Brad R Brad R is offline
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Join Date: Apr 2007
Location: Ontario
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To make a long story short, Rogers billed us $660 for one month's usage. And we don't use that much data. I might be tempted to try Bell, but (a) I've had friends who had problems with them, and (b) I am now leery of any open-ended billing scheme.

However, Xplornet is not off to an auspicious start. Speeds were awful last night. And the very first morning after we get the dish installed, the network is down for a server upgrade. Apparently it's been down since about 2 am. I've switched the Rocket Hub back on for now.
__________________
4G Fixed Wireless Formerly Echostar 17 "Jupiter"; Rogers Rocket Hub; Everus 3.5 GHz Wireless; Telesat Kazam plan; HughesNet Ku.
A computer without Windows is like a chocolate cake without mustard. http://www.goodbyemicrosoft.net
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  #4  
Old 06-12-2013, 10:27 AM
Brad R Brad R is offline
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Join Date: Apr 2007
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Well, it's back up. The speed test still stinks:

:::.. Internet Speed Test Result Details ..:::
Download Connection Speed:: 288 Kbps or 0.3 Mbps
Download Speed Test Size:: 3 MB or 3072 kB or 3145728 bytes
Download Binary File Transfer Speed:: 36 kB/s
Upload Connection Speed:: 247 Kbps or 0.2 Mbps
Upload Speed Test Size:: 256 kB or 262144 bytes
Upload Binary File Transfer Speed:: 31 kB/s
Timed:: Download: 87.434 seconds | Upload: 8.502 seconds
Tested At:: http://TestMy.net Version 13
Test Time:: 2013-06-12 10:22:49 Local Time
Location:: Unknown CA >> Destination:: Dallas, TX US
Validation:: http://testmy.net/db/HWxZyI3.nJHlez9
TiP Measurement Summary (Download):: Min 0.08 Mbps | Middle Avg 0.31 Mbps | Max 0.4 Mbps | 73% Variance
TiP Data Points:: 0.4 Mbps, 0.28 Mbps, 0.3 Mbps, 0.27 Mbps, 0.3 Mbps, 0.33 Mbps, 0.35 Mbps, 0.31 Mbps, 0.26 Mbps, 0.28 Mbps, 0.34 Mbps, 0.31 Mbps, 0.31 Mbps, 0.27 Mbps, 0.4 Mbps, 0.29 Mbps, 0.35 Mbps, 0.3 Mbps, 0.08 Mbps
More Stats:: http://testmy.net/compID/213599194883
User Agent:: Opera/9.80 (X11; Linux i686; U; en) Presto/2.10.229 Version/11.64 [!]

That's a long way from the 5 Mbps down we supposedly have signed up for. Yes, I know, typical speeds will be less, but this much less? At 10:30 am? (I'll have to try a test at 5 am to be sure.)
__________________
4G Fixed Wireless Formerly Echostar 17 "Jupiter"; Rogers Rocket Hub; Everus 3.5 GHz Wireless; Telesat Kazam plan; HughesNet Ku.
A computer without Windows is like a chocolate cake without mustard. http://www.goodbyemicrosoft.net
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  #5  
Old 06-12-2013, 11:28 AM
Brad R Brad R is offline
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I've now posted the Rogers saga in a different thread:
http://www.xplornetsucks.com/forumss...ead.php?t=1494
__________________
4G Fixed Wireless Formerly Echostar 17 "Jupiter"; Rogers Rocket Hub; Everus 3.5 GHz Wireless; Telesat Kazam plan; HughesNet Ku.
A computer without Windows is like a chocolate cake without mustard. http://www.goodbyemicrosoft.net
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  #6  
Old 06-12-2013, 12:13 PM
Brad R Brad R is offline
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Join Date: Apr 2007
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Getting better download speeds now:

:::.. Internet Speed Test Result Details ..:::
Download Connection Speed:: 3102 Kbps or 3.1 Mbps
Download Speed Test Size:: 2.4 MB or 2432 kB or 2490368 bytes
Download Binary File Transfer Speed:: 388 kB/s
Upload Connection Speed:: 244 Kbps or 0.2 Mbps
Upload Speed Test Size:: 256 kB or 262144 bytes
Upload Binary File Transfer Speed:: 30 kB/s
Timed:: Download: 6.423 seconds | Upload: 8.611 seconds
Tested At:: http://TestMy.net Version 13
Test Time:: 2013-06-12 12:07:53 Local Time
Location:: Unknown CA >> Destination:: Dallas, TX US
Validation:: http://testmy.net/db/fFHN1kc.ARrlfI6
TiP Measurement Summary (Download):: Min 0.59 Mbps | Middle Avg 5.07 Mbps | Max 15.42 Mbps | 94% Variance
TiP Data Points:: 6.9 Mbps, 15.42 Mbps, 13.22 Mbps, 3.15 Mbps, 2.75 Mbps, 2.62 Mbps, 2.74 Mbps, 4.88 Mbps, 4.37 Mbps, 4.53 Mbps, 3.97 Mbps, 4.37 Mbps, 4.63 Mbps, 4.71 Mbps, 6.9 Mbps, 3.98 Mbps, 2.25 Mbps, 1.68 Mbps, 0.59 Mbps
More Stats:: http://testmy.net/quickstats/Brad R http://testmy.net/compID/213599194883
User Agent:: Opera/9.80 (X11; Linux i686; U; en) Presto/2.10.229 Version/11.64 [!]

Still not as good as dave_ca was reporting, but certainly an improvement over the old Kazam package.
__________________
4G Fixed Wireless Formerly Echostar 17 "Jupiter"; Rogers Rocket Hub; Everus 3.5 GHz Wireless; Telesat Kazam plan; HughesNet Ku.
A computer without Windows is like a chocolate cake without mustard. http://www.goodbyemicrosoft.net
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  #7  
Old 06-13-2013, 07:16 AM
Brad R Brad R is offline
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Join Date: Apr 2007
Location: Ontario
Posts: 606
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Here's my 7 a.m. test. I figure this, during a relatively quiet period, indicates what my hardware (and service plan) are capable of:

:::.. Internet Speed Test Result Details ..:::
Download Connection Speed:: 3475 Kbps or 3.5 Mbps
Download Speed Test Size:: 3 MB or 3072 kB or 3145728 bytes
Download Binary File Transfer Speed:: 434 kB/s
Upload Connection Speed:: 264 Kbps or 0.3 Mbps
Upload Speed Test Size:: 256 kB or 262144 bytes
Upload Binary File Transfer Speed:: 33 kB/s
Timed:: Download: 7.242 seconds | Upload: 7.958 seconds
Tested At:: http://TestMy.net Version 13
Test Time:: 2013-06-13 07:11:41 Local Time
Location:: Unknown CA >> Destination:: Dallas, TX US
Validation:: http://testmy.net/db/qprLlBC.FBnHr2f
TiP Measurement Summary (Download):: Min 1.01 Mbps | Middle Avg 4.06 Mbps | Max 5.75 Mbps | 76% Variance
TiP Data Points:: 2.2 Mbps, 3.23 Mbps, 3.76 Mbps, 3.61 Mbps, 3.86 Mbps, 4.66 Mbps, 4.59 Mbps, 4.83 Mbps, 5.75 Mbps, 4.93 Mbps, 4.95 Mbps, 4.88 Mbps, 4.84 Mbps, 5.08 Mbps, 2.2 Mbps, 3.21 Mbps, 2.4 Mbps, 2.32 Mbps, 1.01 Mbps
More Stats:: http://testmy.net/quickstats/Brad R http://testmy.net/compID/213599200110
User Agent:: Opera/9.80 (X11; Linux i686; U; en) Presto/2.10.229 Version/11.64 [!]

It got slow last night, I think due to congestion. I need to run a test in the evening.
__________________
4G Fixed Wireless Formerly Echostar 17 "Jupiter"; Rogers Rocket Hub; Everus 3.5 GHz Wireless; Telesat Kazam plan; HughesNet Ku.
A computer without Windows is like a chocolate cake without mustard. http://www.goodbyemicrosoft.net
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  #8  
Old 06-13-2013, 08:01 AM
Brad R Brad R is offline
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Join Date: Apr 2007
Location: Ontario
Posts: 606
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I neglected to mention why we upgraded from our old satellite service to the new.

When it looked like we were getting nowhere with Rogers, I decided to activate our fallback plan, which was our old Telesat Ka satellite (which we had kept on vacation standby after our contract term expired). I called Xplornet to ask to reactivate this, and found out to my surprise that they had closed the account. (Well, it had been inactive for three years.) They could reactivate it, but I'd need a new contract.

To reactivate the Kazam dish:
a) 2 year contract, $99 activation fee; or no contract, $249 activation fee.
b) $54.99 per month.
c) 3 mbps download speed (an upgrade from previous).
e) 75 mbit/hour = 9.4 MB/hr cap (they have a number for this now!).
e) No warranty on the old hardware.
f) No idea how long the Telesat satellite will remain active.

But they had just started a promotion for the new "4G" satellite:
a) 1 year contract, $99 activation fee, free installation.
b) $39.99/month first three months, then $64.99 per month.
c) 5 mbps download speed.
d) 25 GB/month cap (that's what I was told; their website says 20 GB).
e) "Limited lifetime warranty" on the hardware.
f) It's a new satellite.
g) They could install it within 5 to 7 days.
h) 30-day money back guarantee, no penalty to cancel.
i) For remainder of term, $25/unused month to cancel.

Given that we use, on average, 250 MB per day, it seemed sure that we'd hit the 9.4 MB cap a lot. And although I powered up the old Surfbeam modem and dish and they were still working, I had to wonder how long that would last, and what I would do if they failed. I think the clincher was getting a 1 year contract for only $99. And dave_ca was reporting good results from the new satellite. So we decided to install all new hardware and take down our old Telesat dish.

Which reminds me, does anyone need some replacement Telesat hardware? Dish, tria, and modem, recently tested to be functional.
__________________
4G Fixed Wireless Formerly Echostar 17 "Jupiter"; Rogers Rocket Hub; Everus 3.5 GHz Wireless; Telesat Kazam plan; HughesNet Ku.
A computer without Windows is like a chocolate cake without mustard. http://www.goodbyemicrosoft.net
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  #9  
Old 06-14-2013, 06:51 AM
Brad R Brad R is offline
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Join Date: Apr 2007
Location: Ontario
Posts: 606
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I'm having trouble getting consistent results here. This morning it blazed through the 3 MB test, then choked on the (automatically selected) 5 MB test:

:::.. Internet Speed Test Result Details ..:::
Download Connection Speed:: 357 Kbps or 0.4 Mbps
Download Speed Test Size:: 5 MB or 5088 kB or 5210112 bytes
Download Binary File Transfer Speed:: 45 kB/s
Upload Connection Speed:: 238 Kbps or 0.2 Mbps
Upload Speed Test Size:: 256 kB or 262144 bytes
Upload Binary File Transfer Speed:: 30 kB/s
Timed:: Download: 116.651 seconds | Upload: 8.799 seconds
Tested At:: http://TestMy.net Version 13
Test Time:: 2013-06-14 06:46:45 Local Time
Location:: Unknown CA >> Destination:: Dallas, TX US
Validation:: http://testmy.net/db/pxGq6SH.JeUIEjF
TiP Measurement Summary (Download):: Min 0.16 Mbps | Middle Avg 0.35 Mbps | Max 0.52 Mbps | 60% Variance
TiP Data Points:: 0.52 Mbps, 0.35 Mbps, 0.35 Mbps, 0.38 Mbps, 0.36 Mbps, 0.37 Mbps, 0.35 Mbps, 0.34 Mbps, 0.35 Mbps, 0.34 Mbps, 0.37 Mbps, 0.38 Mbps, 0.33 Mbps, 0.31 Mbps, 0.52 Mbps, 0.32 Mbps, 0.29 Mbps, 0.32 Mbps, 0.16 Mbps
More Stats:: http://testmy.net/quickstats/Brad R http://testmy.net/compID/213599194608
User Agent:: Opera/9.80 (X11; Linux i686; U; en) Presto/2.10.229 Version/11.64 [!]

It's 6:45 so I don't think it's congestion related. And I've been noticing speeds going up and down randomly -- by roughly an order of magnitude -- during normal use, as well.
__________________
4G Fixed Wireless Formerly Echostar 17 "Jupiter"; Rogers Rocket Hub; Everus 3.5 GHz Wireless; Telesat Kazam plan; HughesNet Ku.
A computer without Windows is like a chocolate cake without mustard. http://www.goodbyemicrosoft.net
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  #10  
Old 06-15-2013, 12:06 PM
Brad R Brad R is offline
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Join Date: Apr 2007
Location: Ontario
Posts: 606
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OK, if they can't fix this problem, I may be calling them to remove the dish before 30 days are up.

Since switching over to the satellite, I've been noticing a lot of web pages reporting "cannot connect to server." What's interesting is that the error message appears immediately -- not with the second or two delay you'd expect from the satellite latency, and not 30 or 60 seconds as if it were a timeout. Reloading the page returns the same result. Waiting a minute or so and reloading the page usually works, but not always. This has been happening randomly to many different web sites. (About the only thing not affected is Google.)

I began to wonder if this was a DNS error, so I fired up Wireshark to look at the packets going to and from the modem. I can see that all of the DNS requests are being handled correctly and promptly. (One of the improvements in the HT1000 modem is a DNS cache.) What's causing the error in the browser is that each TCP request to the desired web page is being bounced with a TCP RST (reset)...often in less than ten milliseconds.

This means these TCP resets are not coming from the web page I'm trying to visit. They're coming from my modem. Why is my modem aborting my TCP traffic?

I'm writing up a detailed report and sending it off to Xplornet today. This gets fixed, or they get their hardware back.
__________________
4G Fixed Wireless Formerly Echostar 17 "Jupiter"; Rogers Rocket Hub; Everus 3.5 GHz Wireless; Telesat Kazam plan; HughesNet Ku.
A computer without Windows is like a chocolate cake without mustard. http://www.goodbyemicrosoft.net
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