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Old 03-16-2013, 07:58 AM
fasteddy2 fasteddy2 is offline
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Join Date: Oct 2009
Location: Belleville, ON
Posts: 133
Default motorola expedience

Anybody have some expertise/advice in troubleshooting this type of equipment?

I have a client who is on this and we have had to troubleshoot several speed and drop out issues over the past few months.

I already know about the IP, etc. I'm looking for more in depth info such as tips using a laptop directly connected to the SU for troubleshooting.

One tip I found (the hard way) is ipconfig /release & renew doesn't work as expected, but re-seating the laptop Cat5 cable (not the POE cable) does cause the SU to issue an new IP to the laptop???

Another tip: if you swap out a router, Xplornet has to change the host table of the SU to have the MAC address match that of the new router (that was a 2 hour call to Xplornet support).
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