XplornetSUCKS  

Go Back   XplornetSUCKS > Main Category > Xplornet Wireless Tower Forum (Motorola equipment) * (old network) *
FAQ Members List Calendar Search Today's Posts Mark Forums Read

Reply
 
Thread Tools Display Modes
  #1  
Old 11-23-2012, 06:09 AM
wd40 wd40 is offline
Junior Member
 
Join Date: Nov 2012
Posts: 16
Arrow Another disastisfied customer of Xplornet.

Hi everyone,

I just stumbled across this website when I started searching on line for other opinions of Xplornet. I was very surprised at the number of complaints and am not finding anything really positive about the company.

I was going to title my thread as "Xplornet tries to intimidate, threaten and hassle senior citizens" but thought better of it for now.

I went through three years of contractual obligations with the service really deteriorating towards the end. When the contract expired we just carried on using Xplornet without any signed contract and paid $55.99 IIRC a month.
Just recently (August 2012) a problem developed with Xplornet and myself
that Xplornet will not back up with evidence - said they didn't have to and wouldn't !!!

The end result is that they cut off my internet service on 28th August 2012. I waited patiently for them to write a letter to explain what the situation was/is - but nothing. They made absolutely no attempt at contacting me either by letter or telephone, to discuss the situation. I let them go through September after paying the monthly fee and in October I permanently stopped payment to Xplornet. On 31st October 2012 Xplornet started their harassing telphone calls to try and get me to call them at their 1-877-863-2606 number. This is a daily occurance and a couple of times, more than a single call has been made.

I figure that since they had cut off my service, then they could not send me to collection for none payment. Time will tell of course, but for me, what they have done and are doing, is nothing more than arrogant bullying using their corporate money to intimidate and harass customers. I have tried to attach the letter that I received from them, but the file is too big at 33KB.

I will just wait and see what happens now. I can continue to ignore their telephone calls for as long as they make them - which would be in my favour I think. There will be formal complaints made eventually, but for the time being I will sit tight and see how this situation unfolds.

I would not be surprised to learn that Xplornet actually monitors this site as it would be in their interest to do so. Does anyone know if they actually do visit and luk in the backround I would love to know for sure.

I will pdate this post as things happen - if they do.

Thanks for reading.

wd40
Reply With Quote
  #2  
Old 11-23-2012, 06:37 AM
wd40 wd40 is offline
Junior Member
 
Join Date: Nov 2012
Posts: 16
Default

Oooops,

I forgot to mention that the letter I was referring to is one that Xplornet sent to me, trying to get me to sign that I had indeed committed the infractions that they claim. Of course I disagree with what is said and am not about to sign anything.

It is because of my refusal to admit to unsubstantiated accusations, that Xplornet eventually cut off my internet service.

Since my internet service has been cutoff, no further written communications have been received from Xplornet.

I hope this clears up any confusion re above post.

Thanks for reading.

wd40
Reply With Quote
  #3  
Old 11-23-2012, 12:27 PM
buttitchi buttitchi is offline
offline "Global Moderator" Retired
 
Join Date: Feb 2008
Posts: 212
Default

There are companies and various other entities that love to strong arm people into signing things to admit guilt, without there being any guilt involved.

Under Canadian law, evidence needs to be presented for the person to be able to see what guilt it is that they are admitting too or denying. No one just signs a piece of paper admitting guilt for something without the hard evidence to back it up. Evidence in this case would be data logs from your service for whatever they are complaining about.
A courts Judge would want evidence presented to substantiate the accusation that caused the case in the first place.
Unfortunately is that many people will admit guilt to be able to avoid the long road to being declared victorious from unsubstantiated bullshit.


Here is link to the consumer protection forum.
http://www.xplornetsucks.com/forumss...isplay.php?f=7
Commissioner for Complaints for Telecommunications Services is one of your first choices along with your provinces consumer protection branch.
There are many rules on how companies can treat their customers.


Since you were month to month after your contract expired(even though Xplornet terminated you first anyways), all Xplornet wants is a piece of paper sent in that says you cancel the service, otherwise they can get testy at why no more money coming from you. At least they waited until the end of the month, instead of many months later, as has happened to a few people here.

Consider Xplornet cutting you off at the end of August as termination of service and termination of any future payments from you, as per a portion of the user contract that says something along the lines of, 'Xplornet can cut you off for whatever reason they tell the customer'. They got one extra month of payment from you, for no service to you anyways.

23. TERMINATION: Either you or we may terminate this Agreement at any time after the initial term upon written notice given to the other party. If you should fail to pay the Fees or to pay any other amount owed to us at the times and in the amounts specified, or otherwise breach these Terms of Service, we may terminate the Services without notice and without any liability whatsoever.

Xplornet is getting better at a 99% usable service(speeds and getting a stable signal), but their customer care still needs a bit of a boost. Remember that customer care reads a script to deal with customers and any variance off of that script can lead to issues.

Companies hire other companies who scrape sites to be able to compile data to be used to see how people are posting about their brand of product or service.
There does tend to be more negative reviews than positive for lots of companies since people tend to write out their frustrations quicker than they write out their cheers.
__________________
Hi Diddly Ho, Good Neighborino

Last edited by buttitchi : 11-23-2012 at 12:34 PM.
Reply With Quote
  #4  
Old 11-24-2012, 08:39 AM
Brad R Brad R is offline
Linux Member
 
Join Date: Apr 2007
Location: Ontario
Posts: 606
Default

Just one word of advice, to wd40 and anyone else in a similar situation: document everything. Keep all bills from Xplornet, all written correspondence, and credit card statements. Keep a record of all phone calls you had with Xplornet and what was discussed -- ideally, keep a log of the date and time you called, who you spoke with, what you said, and what you were told.

It sounds like you're doing this already. If they cut off your service two months before you stopped payment, I'd think you have nothing to worry about -- in fact, they might owe you a refund. I've heard lots of cases of companies (not just Xplornet) failing to terminate an automatic monthly billing; I watched our bills carefully when our Xplornet wireless service was terminated by Xplornet. (And yes, one subsequent phone call to Xplornet customer service was required to get them to stop billing us.)

And absolutely do not sign anything they send you at this point! But keep it, and show it to any consumer protection people you discuss this with.
__________________
4G Fixed Wireless Formerly Echostar 17 "Jupiter"; Rogers Rocket Hub; Everus 3.5 GHz Wireless; Telesat Kazam plan; HughesNet Ku.
A computer without Windows is like a chocolate cake without mustard. http://www.goodbyemicrosoft.net
Reply With Quote
  #5  
Old 11-24-2012, 01:53 PM
wd40 wd40 is offline
Junior Member
 
Join Date: Nov 2012
Posts: 16
Default

Hi Guys,

Thanks for your interest and comment - all of which have been helpful.
Yes, there is absolutely no doubt that Xplornet does try to intimidate, threaten and harass it's customer - all duly documented. Yes I am a pensioner and have been retired for some seven years. Both my wife and I find Xplornet's behaviour both offensive and insulting and will not be taking this lying down.

It is good to know that we are not the only people to find Xpornet's behaviour and business practices to be more than questionable. I am sure some of the media (CBC or CTV's investigative programs) and newspapers could have an interesting time digging around and exposing what is currently going on.

For those that might be interested, Jesse Brown who writes for Macleans magazine, has done some stories on Xplornet. For those interested here is a link though it might not be accessible now that newspapers and magazines are charging for viewing.

http://www2.macleans.ca/2011/07/18/x...to-write-this/

Thank you again for your comments - it sure is nice to know that we are not alone in our quarrel with Xplornet.

wd40

Last edited by buttitchi : 11-24-2012 at 02:15 PM. Reason: mod edit fixing link to work
Reply With Quote
  #6  
Old 11-24-2012, 02:12 PM
wd40 wd40 is offline
Junior Member
 
Join Date: Nov 2012
Posts: 16
Default

The link I gave above doesn't work any more.If you google the following, the article can still be found on line.

jesse brown writer macleans xplornet

Hope this will help to spread the word more

Tx

wd40
Reply With Quote
  #7  
Old 11-24-2012, 02:15 PM
buttitchi buttitchi is offline
offline "Global Moderator" Retired
 
Join Date: Feb 2008
Posts: 212
Default

I fixed the link. It was missing the third w .

http://www2.macleans.ca/2011/07/18/x...to-write-this/

When it comes to the media in North America, in Canada there is now only about 3 major owners of all the media and then a few minor owners left, so the major owners don't always like to publish things that may upset their buddies business plans for world domination.

A staffer in the U.S.A. congress released a report on how the copyright maffia is spreading bullshit. the report was killed off and destroyed in one day, but not before many sites cataloged it forever.
http://publicknowledge.org/public-kn...-study-committ
__________________
Hi Diddly Ho, Good Neighborino

Last edited by buttitchi : 11-24-2012 at 02:21 PM.
Reply With Quote
  #8  
Old 11-26-2012, 04:36 PM
wd40 wd40 is offline
Junior Member
 
Join Date: Nov 2012
Posts: 16
Default

HI everyone,

well, we finally got a demand notice from Xplornet re non-oayment. He-he, the employees don't seem to know what is happening.
In the letter they openly lie about trying to get hold of me !
Claim they previously wrote to me - utter rubbish, this demand note is the first correspondence received from Xplornet.
Claim they sent emails to me - more rubbish as my internet service has been cut off since 28th Sugust 2012.

Does anyone know who the head personis for "customer service" in Xplornet ? Anyone at the top of the company would do I suppose.

I guess it is time to write and enlighten the bosses on what is really happening to their customers.

Thx

wd40
Reply With Quote
  #9  
Old 11-30-2012, 10:33 PM
wd40 wd40 is offline
Junior Member
 
Join Date: Nov 2012
Posts: 16
Default

Well letters have been sent out to John Maduri - CEO, Scott Mazerall, Allison Lenehan and Derek Laklee.
Also replied to the letter from the "Collections Team" at Xplornet. Had to remind them that what they were trying to do was illegal - demanding payment for a service when none is given is nothing short of fraud and illegal.
Don't know what will happen now - probably a waiting game while they try and think up some more excuses to try and intimidate the customer.
Thx
wd40
Reply With Quote
  #10  
Old 12-02-2012, 10:13 AM
wd40 wd40 is offline
Junior Member
 
Join Date: Nov 2012
Posts: 16
Default

It will be a week or two before I can really do anything - allowing time to get replies to my letters and emails.

However, if they reply and continue in the same vein with threats of collections etc., I guess I will just have to include the RCMP in the messy process. In my mind, the threats, intimidation, harassment, lies, deception and now payment demands for goods and services not provided, all go a long way to providing proof of fraud and irregularities on the part of Xplornet.
No wonder Xplornet is very reluctant to communicate in writing and much prefers the use of the telephone.

So, what do the rest of you guys think about filing formal complaints with the RCMP regarding the abovementioned behaviour? I think it would provide for very interesting reading should other unhappy Xplornet customers choose a similar course of action - provided of course there is sufficient documentation to back up their complaints. This being done on top of the usual CCTC, BBB etc filings.

Just a few thoughts that I wanted to share. They just cannot be allowed to go around beating up on their customers without conssequences.

Thx

wd40
Reply With Quote
Reply


Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump


All times are GMT -4. The time now is 02:45 PM.


Powered by vBulletin® Version 3.6.8
Copyright ©2000 - 2017, Jelsoft Enterprises Ltd.