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Old 12-10-2009, 04:33 PM
xplornetsuck xplornetsuck is offline
Join Date: Mar 2007
Posts: 903
Exclamation Xplornet Traffic Management Policy

......................This section has not been updated for a while...................

Note: New policy coming Mar 1 2011.

Xplornet wireless Traffic Management Policy.


What is Xplornet's Fixed Wireless Traffic Management Policy?

The Traffic Management policy that applies to Xplornet fixed wireless Internet access service is based on the amount of data you can send (upload) and receive (download) in a given session. A session is the time it takes to complete an activity like downloading a web page, downloading a song or uploading a photo. You may burst up to the top package speed for a certain period of time. Once you reach the predefined usage limit, you will continue downloading or uploading at a sustained speed until the activity is completed.

Each of our service packages has a usage limit. When you exceed the limit of your package, the download and upload speeds will be reduced to 20-40% of your package's top speed. This speed reduction is dependent on which package you have.

Most basic Internet activities such as web browsing, text based email, online banking and social networking seldom trigger the Traffic Management policy. Some more intense Internet activities like downloading a song or streaming video may cause the Traffic Management policy to take effect.

Below are two examples to help you understand how the fixed wireless Xplornet Traffic Management policy works.

Example #1 - Downloading software:

You are on the Xpress package (top download speed is up to 3.0 Mbps) and you want to download the latest version of Adobe Reader which is 31 MB. The first 3.5 MB will download at the maximum rate capable with the customer's modem and the remaining 27.5 MB of the file will download at the sustained rate of 700 Kbps. Once the software has finished downloading, the Traffic Management policy will reset before a new session begins.

Example #2 - Downloading a song:

You are on the Zoom package (top download speed is up to 1.5 Mbps) and you want to download one 4 MB song. The first 1.5 MB will download at the maximum rate capable with the customer's modem and the remaining 2.5 MB will download at 600 Kbps. Once the song has finished downloading, the Traffic Management policy will reset before a new session begins.


And a rough example for the earlier time when the traffic management policy was not published.
Or simply. Heres the advertised speed you are paying for, but heres what you get throttled to within a few MB's of data transfer. Some throttling can be due to lack of Internet bandwidth, so customers get capped at slower speeds.
Another noted example is where an ISP will sell a customer a higher speed package, when the customer can never achieve those speeds, due to location or line conditions.


AT&T faces class action suit over high-speed Internet
By Tim Barker

Some AT&T broadband Internet customers have claimed a legal victory in their fight with the communications giant over complaints that high-speed access didn't perform as promised.

The lawsuit, filed in St. Louis County Circuit Court in 2005, was recently certified as a class-action suit that could affect thousands of customers in Missouri, Kansas, Oklahoma, Arkansas and Texas. AT&T has notified the court that it wants to appeal the class certification decision.

At the heart of the case are complaints of DSL customers who say the company could not match the speeds promised in its marketing. The company put artificial caps on the lines of some customers, making it impossible to reach even the minimum promised speeds, according to the lawsuit.

"They were being charged for these high speeds that could not be delivered," said Don Downing, an attorney with Gray, Ritter & Graham in St. Louis.

A spokeswoman for AT&T said the company does not comment on litigation.

According to court filings, AT&T acknowledges that it capped the lines of some customers.

"Defendants concede there were DSL customers who were capped or 'optimized' and can, by their own records, identify by name, address and phone number every month in which a particular (DSL customer) was capped."

It is unclear exactly how many people might fall into the class, which includes customers from late 2000 to the present.

Last edited by buttitchi : 03-31-2013 at 08:43 PM.
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