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Old 04-13-2017, 07:54 PM
fasteddy2 fasteddy2 is offline
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Join Date: Oct 2009
Location: Belleville, ON
Posts: 133
Default Issues with WiMax service

Thought I'd throw this info out there in case others are having issues.

Mine started about 2 weeks ago with increasing losses during pings to 8.8.8.8, which translated to some really slow responses on https sites. Xplornet claims that up to 10% loss during a ping test is acceptable??? At one point yesterday I was at 34% loss.

I also noticed that speed test sites were reporting some really slow results (like 168kps on a 10 Mbps WiMax service).

Long story short, the issue got so bad that it would take 3-4 minutes just to log into secure webmail sites, and then the page refreshes were brutal. First two calls into support didn't really help much, but the third time I got lucky and had a REALLY nice, intelligent CSR. Summary, it looks like they "may" have changed their traffic management policy (possibly to improve video streaming, while clobbering the rest of us "normal" users).

I went to bed with basically no service, and woke up this morning to acceptable service (Go Daddy monitors my connection and reported several overnight outages, which I assume were tower reboots).

I still have 4-5% packet loss, and the usual speed test sites (testmy, etc.) don't work, but I can log into my secure webmail sites now.

For those who don't know how to use the ping test, open a command prompt, and type in ping 8.8.8.8 -t and hit enter. This will start the test so let it run for a few minutes and then press Cntl c (together) to stop the test. You will clearly see if you have any losses on the last line.

I hope this helps someone else out there...
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