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  #1  
Old 01-29-2017, 02:27 PM
BernieC BernieC is offline
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Join Date: Apr 2015
Posts: 11
Default They Xplornetsucked me back in

Well its been almost 2 years and I am back!

Apologies for not replying to the questions that followed in my previous thread.

http://www.xplornetsucks.com/forumss...ead.php?t=1617

The short answer is I have Rogers hub that I pay an astronomical fee for, but its been rock solid 20MB/s down and I haven't had 1 problem. My biggest complaint is cost (145/mo for 100gb) plus the fact that I haven't been able to bypass the router function of the ZTE hub. I tried but never had any success and at the end of the day...I had other things to do.

I received a call last week from Xplornet that a 'new tower was up in my area and did I want to sign up?"

I asked if they would come by a do a site test and was told "They preferred to just do the install... " Thanks but no thanks.

But the pricing is so good I couldn't resist doing some due diligence.

I suspect they are just looking for another sucker so they can get the government reimbursement for my sub.

Last edited by BernieC : 01-29-2017 at 02:41 PM.
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  #2  
Old 02-16-2017, 06:18 AM
markl markl is offline
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Join Date: Nov 2014
Posts: 60
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You have 30 days to try it! If it doesnt work cancel, there service is still poor at best so dont get to excited.
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  #3  
Old 03-11-2017, 05:45 PM
poncho62 poncho62 is offline
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Join Date: Sep 2014
Location: West Grey, Ontario
Posts: 18
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Quote:
Originally Posted by BernieC View Post
Well its been almost 2 years and I am back!

Apologies for not replying to the questions that followed in my previous thread.

http://www.xplornetsucks.com/forumss...ead.php?t=1617

The short answer is I have Rogers hub that I pay an astronomical fee for, but its been rock solid 20MB/s down and I haven't had 1 problem. My biggest complaint is cost (145/mo for 100gb) plus the fact that I haven't been able to bypass the router function of the ZTE hub. I tried but never had any success and at the end of the day...I had other things to do.

I received a call last week from Xplornet that a 'new tower was up in my area and did I want to sign up?"

I asked if they would come by a do a site test and was told "They preferred to just do the install... " Thanks but no thanks.

But the pricing is so good I couldn't resist doing some due diligence.

I suspect they are just looking for another sucker so they can get the government reimbursement for my sub.
Going to be watching this as I am in pretty much the same boat....My Rogers hub works very well, tower is about 4 km away. The cost, as you say sucks.
I have noticed a few of my neighbors have these little white dishes, I assume they are Xplornet dishes. 2 years ago, Xplornet told me they couldnt get service to my location, but I guess they have improved that......I just wonder if Xplornet is better than it was 10 years ago when I tried their satellite service....it sucked.

BTW....What is their pricing?....the website says 50 gig for $90.......thats not a whole lot better than Rogers at $115
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  #4  
Old 03-12-2017, 09:35 AM
Brad R Brad R is offline
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Join Date: Apr 2007
Location: Ontario
Posts: 607
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Quote:
Originally Posted by poncho62 View Post
BTW....What is their pricing?....the website says 50 gig for $90.......thats not a whole lot better than Rogers at $115
Depends on if it's satellite or terrestrial wireless, which system you use, and which plan you choose. We're on the "4G" wireless system and pay $60/mo, plus tax, for 100 gig at 5 Mbps (the "Xtreme5" plan). We also pay an additional $10/mo for a static IP address.

As for why we dropped Rogers and switched to Xplornet, I wrote about that in this thread: http://www.xplornetsucks.com/forumss...ead.php?t=1494 (At that time it was Xplornet satellite for us; we now have fixed wireless service.)
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4G Fixed Wireless Formerly Echostar 17 "Jupiter"; Rogers Rocket Hub; Everus 3.5 GHz Wireless; Telesat Kazam plan; HughesNet Ku.
A computer without Windows is like a chocolate cake without mustard. http://www.goodbyemicrosoft.net
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  #5  
Old 03-12-2017, 01:17 PM
poncho62 poncho62 is offline
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Join Date: Sep 2014
Location: West Grey, Ontario
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I could live with the $60 for 100G....am paying $145 for 100G now with Rogers. My wife is retired and likes to play some online casino games (free stuff) and I generally just surf the forums, Facebook etc.....not much video and NO NETFIX for sure.....Generally we come in at under 50G/month ($110)......Our daughter and grand daughter have now moved in here for a bit, so I can see it getting into 70-100G territory.

How do you figure that Xplornet will do with our usage, any ideas?
Like I said, Rogers Hub works well....but the price.....
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  #6  
Old 03-12-2017, 07:30 PM
Brad R Brad R is offline
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Join Date: Apr 2007
Location: Ontario
Posts: 607
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If you're talking about the fixed wireless service, I think it will be ok for the uses you've described. I wouldn't advise trying to use it to watch movies (Netflix or any of the other services). I'm not a gamer, but I gather that the ping times I've seen are ok for online gaming. Also, I'm on the older "4G" system and not the new "LTE" system they're rolling out.

My wife and I mostly do email, browsing, some downloading, and some YouTube. We've also started using Skype and videoconferencing a bit more -- acceptable performance, but there are some lags and dropouts -- and I'm experimenting with VoIP telephone. I haven't checked our usage lately, but I expect we're under 20 GB per month.
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4G Fixed Wireless Formerly Echostar 17 "Jupiter"; Rogers Rocket Hub; Everus 3.5 GHz Wireless; Telesat Kazam plan; HughesNet Ku.
A computer without Windows is like a chocolate cake without mustard. http://www.goodbyemicrosoft.net
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  #7  
Old 03-17-2017, 09:32 AM
markl markl is offline
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Never do auto pay with any of them!!!! They will screw it up.
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  #8  
Old 03-17-2017, 12:49 PM
buttitchi buttitchi is offline
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Join Date: Feb 2008
Posts: 213
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Quote:
Originally Posted by markl View Post
Never do auto pay with any of them!!!! They will screw it up.
Xplornet is still using a third party for billing? Or at least a middleman to do the transfer between accounts in the banking industry.
Got to cut costs somehow, so one of these years to be actually profitable. 12 years and counting. Those Motorola hardware change outs every few years, sucked for financials.

Debit form from the Xplornet purchase of YourLink Communications in Saskatchewan. The link on the form for cdnpay.ca gives an encryption error (expired or bad certificate or old link), for those who don't use Internet Explorer.
https://www.xplornet.com/wp-content/...ad_form_en.pdf
'Bill shock' is a problem when not notified before payment comes out, so to dispute billing inconsistencies before automatic withdrawal happens.
Quote:
I expressly waive any legislative or regulatory requirement for pre-notification of the amount to be withdrawn from my account.
Reimbursement for "accidental" withdrawals. Never forget to be paid for any overdraft penalty (bank or other business) because Xplornet's payment system took more than authorized.
Quote:
I/we have certain recourse rights if any debit does not comply with this agreement. For example, I/we have the right to receive reimbursement for any PAD that is not authorized or is not consistent with this PAD Agreement. To obtain a form for a Reimbursement Claim, or for more information on my/our recourse rights, I/we may contact my/our financial institution...
Auto-debit as the only method of payment, is something that should be banned. So many victims from bad accounting and error withdrawals, and who don't know how to get Justice from monetary harm.
Xplornet screw up your financials with error withdrawal? Go to your bank/credit-card and block payments. Then negotiate with Xplornet on a more reasonable payment method. Check in the mail. Paypal. Verified by Visa web payment. A one time use credit card number (card number is only valid for a set payment amount and expires after payment confirmed). Ever seen when you give a credit card number for a one time payment and the company keeps the number and uses it again, without permission...



The owners (Vecima) of the company YourLink (Internet, cable-TV), liquidated the outlets of YourLink in Canada to those willing to buy it (Telus, Xplornet).
http://thestarphoenix.com/business/l...-new-ownership
http://www.newswire.ca/news-releases...610120875.html
https://www.xplornet.com/questions/i...ink-customers/
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Hi Diddly Ho, Good Neighborino

Last edited by buttitchi : 03-17-2017 at 01:05 PM.
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  #9  
Old 03-28-2017, 01:04 PM
BernieC BernieC is offline
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Join Date: Apr 2015
Posts: 11
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Well Install set for next week. I have dragged this out as long as I could in the hopes of ANY better alternative.

As @Markl said" I have 30 days" and I plan to put it through its paces

Fingers crossed that the LTE and all the bad press they have had to endure gives me something I can live with.

In other news: I did see a Telus ZTE LTE modem is being offered out in AB for good value.
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  #10  
Old 03-31-2017, 08:21 AM
Rob1 Rob1 is offline
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Join Date: Mar 2008
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Keep us posted on your new "30 day" workout
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