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  #1  
Old 06-20-2015, 07:27 PM
buttitchi buttitchi is offline
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Join Date: Feb 2008
Posts: 213
Default Xplornet phasing out old "unlimited" plans

Time to upgrade ya greedy little whipper snappers. You and your overnight downloading of the entire internet, for use during the day when silly throttles and puny caps apply.


Quote:
Since 2004, Xplornet has been providing rural Canadians with reliable, affordable high-speed Internet access, even in the most remote areas. As technology evolves and the need for high-speed Internet access increases, so does the need for network expansion and growth.

We continually invest in our network to meet this increased demand. In 2014, we launched leading-edge Long Term Evolution (LTE) technology offering 25 Mbps download speeds on our fixed-wireless network and we’re currently working to activate two state-of-the-art next generation satellites for 2016.

Under your current plan, you have Internet access with unlimited data usage during off-peak hours, and billable on-peak data usage if you exceed the amount included in your plan. However, to date, we have not charged you for any on-peak data usage over the monthly amount included in your plan.

In order to keep pace with increasing Internet usage and to continue to provide the quality of service that our customers have come to expect from Xplornet, unlimited data plans such as yours will be eliminated in 2016.

If you would like to stay on your current plan until it is eliminated, there will be a small increase of $10 to your monthly Internet service charge, which will first appear on your invoice on or after August 1, 2015 and ongoing until your plan is phased out.
We will continue to not charge you for any on-peak data usage over your plan's included amount until it is phased out. Alternatively, we can assist you in transitioning to one of our available plans that offer plenty of speed and data.

If you have any questions about these changes, please contact our Customer Care team at support@xplornet.com or 1-866-841-6001. Thank you for your continued loyalty and we look forward to continuing to connect you to the things that matter online.

Xplornet leases internet from the owners of the satellites Xplornet use. ViaSat, Hughesnet, Telesat.
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Hi Diddly Ho, Good Neighborino

Last edited by buttitchi : 06-20-2015 at 07:35 PM.
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  #2  
Old 06-21-2015, 10:08 PM
Brad R Brad R is offline
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Join Date: Apr 2007
Location: Ontario
Posts: 607
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Huh. In theory, on my 4G fixed wireless plan, I have a 100 GB cap. If I exceed the cap, I don't get charged, but they do throttle my speed. Is that what they call an "unlimited" plan? If so, I guess they're going to start charging for overage.

On the Jupiter satellite, if I recall correctly, we had unlimited download from 2 am to 7 am. (Limited of course by the speed of the satellite.) That was Hughesnet policy; Xplornet had nothing to do with it. I wonder if that is changing.

Going way back, on the Telesat satellite, there were no caps but there was an hourly FAP throttle. As I recall, during prime time, downloading as little as 10 MB could trigger the FAP, but from roughly midnight to 7 am, you could download full speed and not trigger any limits. Is anyone still using those old systems?
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4G Fixed Wireless Formerly Echostar 17 "Jupiter"; Rogers Rocket Hub; Everus 3.5 GHz Wireless; Telesat Kazam plan; HughesNet Ku.
A computer without Windows is like a chocolate cake without mustard. http://www.goodbyemicrosoft.net
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  #3  
Old 06-21-2015, 11:14 PM
buttitchi buttitchi is offline
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Quote:
Originally Posted by Brad R View Post
Huh. In theory, on my 4G fixed wireless plan, I have a 100 GB cap. If I exceed the cap, I don't get charged, but they do throttle my speed. Is that what they call an "unlimited" plan? If so, I guess they're going to start charging for overage.

On the Jupiter satellite, if I recall correctly, we had unlimited download from 2 am to 7 am. Xplornet had nothing to do with it. I wonder if that is changing.

Going way back, on the Telesat satellite, but from roughly midnight to 7 am, you could download full speed and not trigger any limits.
http://www.xplornet.com/traffic-management

Telesat KA. Hughesnet KA(Spaceway3). Looks the the ones being changed. Cap enforcement during the day, and free download period overnight.

Other plans have 2 versions for overage/unlimited. Hard cap, get throttled. Soft cap without throttle, that once exceeded cap, it becomes pay per use for every MB/GB over what was the hard cap.




In the United States, their mobile phone data plans are listed as 'unlimited', but they throttle speeds at 2GB. That seems to be changing now with internet being declared Title2(pro-consumer regulated like regular phones). Unlimited plans got lots of customers, then customers discovered they could watch video on their cell phones,then the unlimited plans got a stop sell.
http://arstechnica.com/business/2015...ng-to-stop-it/

Sprint congestion throttle temporarily offline while checking legality, which should pass muster.
https://www.dslreports.com/shownews/...y-Rules-134227



Xplornet's throttling practices sure could use a CRTC review. Congestion throttles are good for network management, but throttling certain protocols during times of non-congestion, is a pain for those that thought they bought a connection to all things internet.
http://www.crtc.gc.ca/eng/info_sht/t1003.htm
Status Report - Complaints Related to Internet Traffic Management Practices (ITMPs). Information updated as of 31 March 2015. The CRTC received 53 ITMP complaints during the past year.
http://www.crtc.gc.ca/eng/publicatio.../itmp-pgti.htm
How to Make a Complaint about your Internet Service
http://www.crtc.gc.ca/eng/info_sht/t1043.htm
Quote:
Prohibited traffic management practices

Unless your service provider has received prior approval from the CRTC, it may not use traffic management practices that do any of the following:

Block the delivery of content to you
Noticeably degrade time-sensitive Internet traffic
Slow non-time-sensitive traffic to the extent that it amounts to blocking the content
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Hi Diddly Ho, Good Neighborino

Last edited by buttitchi : 06-21-2015 at 11:31 PM.
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  #4  
Old 06-23-2015, 08:00 AM
Brad R Brad R is offline
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Join Date: Apr 2007
Location: Ontario
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Quote:
Originally Posted by buttitchi View Post
http://www.xplornet.com/traffic-managementOther plans have 2 versions for overage/unlimited. Hard cap, get throttled. Soft cap without throttle, that once exceeded cap, it becomes pay per use for every MB/GB over what was the hard cap.
Yeah, that's the choice we were offered with 4G fixed wireless. Having recently been burned by Rogers for overage charges, we opted for the throttle.
__________________
4G Fixed Wireless Formerly Echostar 17 "Jupiter"; Rogers Rocket Hub; Everus 3.5 GHz Wireless; Telesat Kazam plan; HughesNet Ku.
A computer without Windows is like a chocolate cake without mustard. http://www.goodbyemicrosoft.net
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