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  #1  
Old 12-31-2013, 11:16 AM
wd40 wd40 is offline
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Default Recent Xplornet Administrative Changes - Anyone ?

Recently spoke with some friends and they said that they have signed up with Xpornet and havd had great service ???
During the conversation, it came up that there apparently has been some major changes in Xplornet - " a large number of firings and resignations" !!!

Anyone have any information on this at all ?

My own personal experiences with this company were terrible and the whole messy affair should never have happened. I ended up making formal complaints through CCTS and ended up getting two written apologies from Xplornet. In my humble opinion , Xplornet were guilty of bullying, intimidation, harrassment, threats, fraud and extortion. The problems seemed to be throughout the company and they had nothing but contempt for their customers.

Anyhow, just interested to hear if any of the current subscribers have heard of recent personell changes - they were/are loooooooong overdue.

Just for the record, I will never use Xplornet again - they only get one chance at ruining my life.

Thanks

wd40
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  #2  
Old 01-02-2014, 12:07 AM
buttitchi buttitchi is offline
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There was a chief financial offer(CFO) back in April 2013 who resigned.
Xplornets job ads on their site are usual looking for people to better market the product in the West. Plus the usual call support workers in various branches.

Read some posts about people who are on(or new users) Wireless and getting suckered into satellite on the new satellites. Got to sell all that capacity that Xplornet bought.
At least its about 700ms as a baseline and then up during congestion. Just good enough on a non-congested beam to do a bit of video chats without stuttering and buffering.

They also are apparently adhering to new CRTC rules on not throttling priority traffic(VOIP and such).

Their GB counters still have some bugs. Was reading one about their counter did 30GB in a time frame that it could not do, and the throttle came down on the user. No charge for overages..... Yet.

Now if they can fix their DNS issues, that'd be a help.
http://www.xplornetsucks.com/forumss...=9083#post9083

---------------------
Posting problems/errors seems to be a bit random...
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  #3  
Old 01-02-2014, 12:38 PM
Brad R Brad R is offline
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Seems like that would be a good question to ask "darthdragon", the ex-Xplornet employee. Unless he's been having the same problems posting here that I've had.
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  #4  
Old 01-04-2014, 10:32 PM
dave_ca dave_ca is offline
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I have not heard anything other then CFO resigning and their aggressive marketing campaign ramping up full steam. The call center in Woodstock and Fredericton are pretty much par for the course. The system's the employees at the call center have to use to find service for people is not always the best. I had someone send me the google earth overlay they use for services. I was sent that because I had to fight tooth and nail to get new hughesnet. They keept saying I was not in the zone. Because I live right on the border, the program showed me house outside of the service area. I had to argue that the US border does not make it magically outside of the service area. I doubt they aimed the beam that precise.

I have heard that the salesforce software they use is complete crap as well. If you do not give your employees top notch resources they will not be able to correctly service the customer. They do use Spark for instant messaging so there are some positive things going on. They do need to improve their convoluted processes overall however.
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  #5  
Old 01-11-2014, 10:23 PM
buttitchi buttitchi is offline
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Reading a review post of Xplornet on DSLreports, with the same old complaint. 59 days(in his case) of the free cancel, of good service speeds and then shit with throttles after 59 days.

Their Xplornet forum is in hide mode.
https://secure.dslreports.com/forum/...d-switch-Kings
Quote:
CRAP , they offered a 60 day no risk trail offer ,all free including install . Nothing to lose .
Worst decision of 2013 for me .
We got 59 days of excellent service and I was getting the impression these guys really had changed ,I monitored all of our use ,was close to being as advertised , then day 60 . Certain web sites slowed from an average 1.6g down to .2 ,.1 , less at times .
Must be service via Sasktel/Xplornet for the haunting of the home phone bill part.
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Last edited by buttitchi : 01-11-2014 at 10:26 PM.
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  #6  
Old 01-19-2014, 03:48 PM
darthdragon darthdragon is offline
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I remember at one time there was a news article, I forget where it was from from exactly, that stated there was still 300,000 - 400,000 people in Canada that do not have access to high speed internet. Xplornet is delusional enough to believe that can convert every single one of these customers.

I can not say about the higher ups, but when I was working at the Fredericton call center, it was around that time things started to change. I woman named Jackie Kerr was promoted to the general manager position at the Freddy contact center. This woman clearly is a sociopath, and probably also has sadistic personality disorder. I am not exaggerating when I say she clearly suffers from some type of mental illness.

I never dealt with her very much directly, thankfully, but it did not take long to conclude she is beyond fucked up. She enjoys, and I sincerely wish i was exaggerating here, handing down corrective action and even firing employees. This appears to be an enjoyable activity for her. I ran into someone I use to work with there, and he said he legitimately enjoyed his job before. But he left because he was becoming very discontent with how the center was being run. I have heard this from other former employees. There is no empathy for the employees as there use to be. Believe it or not, despite how badly they treat their customers, it really was not a terrible place to work at one time. Not the best but not terrible. Now it seems to be just terrible.

I have ran into several other people who have left Xplornet, and we are not talking about the people who worked there for 3 months, then quit, we are talking about people who have been there for YEARS who are now moving on to other jobs. I know for a near certain fact that some of these people have taken a marginal to substantial pay cut as well.

There also seems to be a complete lack of empathy for the employees well-being as well. I know of some former or current employees who are having some serious health issues, some even life threatening, but Jackie could not give any less of a fuck. I get the impression that an employee could literally die at work, and Jackie would not be phased by it.

Like I said, I can not say anything about the higher ups or anything at the Woodstock location, but this is what I know so far.

I sincerely hope Xplornet reads this. I also really hope the Barretts get whats coming to them for letting these atrocities go on.
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  #7  
Old 01-19-2014, 05:15 PM
Brad R Brad R is offline
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Unfortunately, there do exist people who get pleasure from wielding power over other people. Ultimately this is a failure of higher management, first for promoting such a person to such a position, and second for not discouraging/censuring this behavior.


(As an aside, I'm glad that we can post again to this forum. )
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  #8  
Old 01-19-2014, 09:40 PM
buttitchi buttitchi is offline
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Quote:
Originally Posted by Brad R View Post

(As an aside, I'm glad that we can post again to this forum. )
Still some bugs that seem to be working themselves out.
I still can't edit on a few posts in softwares. It appears that all forums are able to accept posts again from the quick testing via my account.
So poster beware and copy your posts to your desktop before posting, in case of OH SHIT! Where did it go!!$#$@%#$

If you get the blank page with the 400 page error(or whatever number it is), close your browser immediately, within 3 seconds, so the server does not kick your IP, and then log in again.

.....edit: as of late jan 2414, there should no longer be any posting problems.......
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Last edited by buttitchi : 02-01-2014 at 01:17 PM.
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  #9  
Old 02-18-2014, 10:38 PM
darthdragon darthdragon is offline
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Default Xplornet is screwed!

Today, I ran into a former co-worker of mine who may or may not be currently working at Xplornet. To be frank, if what this person is saying is true, and it is likely is, Xplornet is screwed.

They in serious financial trouble. Some of the sales people have literally been transferred into a telemarketing position, to poach more customers. But it gets more interesting then that.

They have 3 options:

a) Sell to Shaw
b) expand services into more urban areas - you would think this is a joke but in Fredericton, I have seen other houses with Xplornet equipment with them, in areas with far better service available
c) declare bankruptcy.

Thoughts?
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  #10  
Old 02-18-2014, 11:18 PM
buttitchi buttitchi is offline
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Lets see, from Xplornet news pages:
2011: $230 million in financing.
2013: $150 million in financing.

Revenue is more than $100 million a year.

Plus not even going to look at the other years... Or the tens of million$ they skim off the taxpayer via the government.

They state in Oct 2013 of having over 200,000 customers now since start up around mid 2005. That is shit for a 8 year old national company(claims of millions of people to service, don't materialize). The Anik F2 did not live up to expectations on the amount of users to put on it, but with all the platforms, geeez.

I guess they(Barret corp) are still the supplier/distributer for 'Shaw Direct' parts.

Don't know the contract details on payment methods(per user, per year)from Xplornet buying all the Canadian bandwidth on the newest satellites. That is very painful, if they don't meet a subscriber quota.

All the wireless towers and the replacement of the old Motorola equipment was like building a new network, except for the towers.


They could of expanded in to the DSL/Cable Internet line resale market, but a bit late for that.

Shaw buying them? For a fire sale? That would make an interesting buy in doing the dual sale of satellite TV and satellite Internet. Shaw already has the $5 off deal for bundling Shaw Direct on to your Xplornet billing.
It would have to be a gut and rebuild though. New traffic rules and no more cut rate pricing that doesn't always adhere to costs of the service paid to the satellite supplier.
Wireless, Shaw would probably love. They never managed their Cellular network, so many dollars ready, after all that stock buyback they did of course.
Shaw is also paying for the new AnikG1, which the final cost is dependent on how many buyers they had for the other antennas on it.

Bankruptcy? The government would find some way to bail them out, mostly due to Canada's North Internet(Telesat doesn't want to be 1st party to the customer), or else make it real easy for shaw to consume it on the cheap.


WildBlue does shady business practices as well, where people with a decent landline internet get suckered into satellite by very questionable advertising. But they don't have a 30 day take it or leave it policy and make a shit ton of money on early cancellation.
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Last edited by buttitchi : 02-19-2014 at 11:49 AM.
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