Competition Bureau and complaint process

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A note on how to complain to the Competition Bureau about misleading advertising on Internet speeds.

http://competitionbureau.gc.ca/eic/s...c.nsf/eng/home

Complaint form.
http://competitionbureau.gc.ca/eic/s...%C3%89T-7TDNA5



http://competitionbureau.gc.ca/eic/s...eng/03161.html

Cogeco Clarifies Advertising Regarding the Speed of its Internet Services

OTTAWA, December 15, 2009 — The Competition Bureau announced today that Cogeco has clarified certain advertising claims about the speed of its Internet services, in order to resolve concerns raised by the Bureau.

The Bureau was of the view that Cogeco was promoting its Internet services to residents in the cities of Drummondville and Saint-Hyacinthe, as being “the fastest” without having based such claims on fair comparisons. This raised issues under the misleading representations provisions of the Competition Act, because the claims being made did not allow consumers to compare the speed of Cogeco’s services with those of all of its competitors, and to verify whether Cogeco was indeed offering “the fastest” services.

“In the Internet services field, speed and price are key factors in consumers’ purchasing decisions,” said Andrea Rosen, Deputy Commissioner of Competition, Fair Business Practices Branch. “It is important that all representations in this regard be clear and truthful so that consumers can make informed purchasing decisions.”

Cogeco, operating as Cogeco Câble inc., Cogeco Câble Canada inc. and Cogeco Câble Québec inc., responded to the Bureau’s concerns by clarifying the representations in its advertising materials.

“The Bureau reminds businesses that we regularly monitor representations made to the public including those regarding the speed and price of Internet services. We are pleased that Cogeco cooperated and acted so quickly to correct the situation,” added Ms. Rosen.

The Competition Bureau is an independent law enforcement agency that contributes to the prosperity of Canadians by protecting and promoting competitive markets and enabling informed consumer choice.

For media inquiries, please contact:
Greg Scott
Senior Communications Advisor
Public Affairs Branch
819-953-4257

For general inquiries, please contact:
Information Centre
Competition Bureau
819-997-4282
Toll free: 1-800-348-5358
TTY (hearing impaired): 1-800-642-3844
www.competitionbureau.gc.ca
Inquiries/Complaints